Terms

ORDERS

• New Customer Order minimum $300 (except sample order, see samples policy below).
• No minimum spend required for top up orders a– minimum quantities per product still apply.
• All products must be ordered in multiples of 4 or 6 and need to make a full carton of 12 per product selection.

SAMPLES

• Sample orders are available on request and will be invoiced including full cost of delivery.

PAYMENTS

• All new customer orders are Proforma.
• All orders are pre-paid unless you have an approved trading account.
• Orders are invoiced and emailed to you for payment.
• Payment must be received prior to release of orders.
• 30 Day Trading account is available upon application and approval. Please contact us should you wish to apply.

FREIGHT

• Freight is subsidised and is offered as a flat rate Australia wide.

CLAIMS

• Claims for breakages must be made within 7 days of receipt of goods.
  Please mark the consignment note “SUBJECT TO CHECK” upon receipt of delivery. If any damage is visible upon receipt of delivery please mark the consignment note “DAMAGED GOODS”.
• Please forward all claims in writing, along with photos, immediately to sales@ogilvieandco.com.au